Gifts Today magazine

Keynote speaker named for UK bira conference

The British Independent Retailers Association (bira) has confirmed the keynote speaker for the bira High Street Conference in May

Customer service specialist, Andrew McMillan, formerly of John Lewis, has been confirmed as the keynote speaker for the 2015 High Street Conference. The British Independent Retailers Association (bira) has confirmed the keynote speaker for the bira High Street Conference; the annual National Conference for its members and suppliers.

Andrew McMillan spent over 20 years with John Lewis Partnership, the last eight responsible for leading customer service across the department store division. He is widely recognised for his role in developing John Lewis’ much admired sales and service culture - consistently held up as an example of best practice.

Recognised as an expert in the field, Andrew regularly advises organisations on their customer service strategy. He believes service quality should reflect the internal culture. His enlightening insight into viewing employees as an asset rather than a cost, demonstrates how it becomes possible to deliver a degree of long lasting competitive differentiation that few achieve, but many aspire to.

Andrew’s engaging and motivational session will carry the conference theme ‘Building the Future Together’, to deliver a valuable and inspirational key note address with a focus on the customer experience.

The conference will stimulate and inform, encompassing a mix of current topics from the independent retail industry along with networking, an interactive expo and industry awards. The event takes place on Wednesday 13th May 2015 at Chesford Grange Hotel, Warwickshire.

Visit www.thehighstreetconference.co.uk for more information and to book a place.



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